We are sorry if you are not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition. Should there be any dispute on the refund amount for any Returns, your refund will be based on the merchandise value on the original purchase invoice.

Generally, customers should be responsible for the shipping cost of any returning items.

 How do I return?

– Contact our customer service representative by emailing services Support@hy-fashion.com and indicate which item(s) you would like to return and the reason for the return.

– Place the item(s) in the original packing and seal the parcel securely.

– Drop off your package at the local post office.

– Once we receive your package, we will promptly process and issue a refund to your account following our return conditions.

 Return Conditions

– Do not destroy the security buckle attached to the clothes tag! It is only available for your return when it’s not removed.

– You have 30 days to decide if an item is right for you. If not, you can certainly come to us within 30 days of receipt.

– Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed, or altered in any way.

– We do not accept returned items that were sent back by you directly without checking with us first.

– We do not accept packages returned using the C.O.D. service. Return shipping charges are non-refundable.

– The following items cannot be returned and refunded: ① Items On Clearance, ②Gift Card, ③Underwear & Accessories: Bra, Lingerie ④ Customized Items.

– If you make a purchase during a promotion where the total discount you received is dependent on the total cost of the order (ex., Buy More, Save More Sale) and you wish to return the item(s), the discount you qualified for is subject to change to a lower discount as dictated by the promotion. A refund will then be recalculated according to promotional terms.

 Method of Refund:

We will refund your original payment method. That’s to say, if you used a credit card to pay, we would refund your credit card.

Responsibility

Returned items are the responsibility of the customer until we receive them. Please ensure that your product is appropriately packed to avoid any damage in transit.
As the parcel remains your responsibility until it arrives, be sure to get proof of postage in case you need to contact us about your return. We are not responsible for any items returned to us by mistake. If we can locate the items and you’d like them returned to you, we may ask you to cover the delivery cost.

We cannot refund any tax or duty the customs border office charges.

Feel free to contact us with any further questions or concerns at Support@hy-fashion.com.